This page is about how we handle confidentiality at the Havens.

If you give us your contact details or other identifiable information, we will usually keep your contact with us completely confidential. However, in certain circumstances we may have to share information with another agency in order to protect you, or another person. For example, we may share information with social services, the police, or the ambulance service.

This will apply if:

• you are a child or young person under 18 who has experienced, or is at risk of, serious harm
• you provide information about a child or young person under 18 who has experienced, or is at risk of, serious harm
• we feel you are a vulnerable adult who has experienced, or is at risk of, serious harm
• you provide information about a person we feel may be a vulnerable adult who has experienced, or is at risk of, serious harm

The person you speak to will be happy to discuss this in more detail. Whenever possible we will advise you before any breach of confidentiality is made.